FAQ
FAQ – Frequently Asked Questions
General
What does Teezie offer?
High-quality T-shirts, hoodies, crop tops, and oversized styles – inspired by the techno and underground scene. Designed for raves, durable, comfortable, and stylish.
How do I find out about new collections?
Follow us on Instagram & TikTok for exclusive previews and promotions.
Where do we deliver?
Shipping to Germany, Europe (including Austria, Switzerland, France, the Netherlands, Italy, and Spain), and worldwide (e.g., the USA). You can find all delivery countries in the shipping information.
Are there gift vouchers?
Not currently. However, you can send an order to a different delivery address—perfect as a gift.
Who is behind Teezie?
A Berlin-based streetwear label with roots in techno and rave culture. Learn more on the "About Us" page.
Order & Payment
What payment methods are available?
PayPal, credit card, Klarna invoice, Apple/Google Pay & more at checkout.
Can I change/cancel my order?
Yes – as long as it hasn't been shipped yet. Just write to us at Support@Teezie.de .
Delivery address ≠ billing address possible?
Yes, just specify at checkout.
How do I redeem discount codes?
At checkout – one code per order.
Products & Sizes
What materials do you use?
High-quality fabrics with a focus on comfort, style, and durability. Details on the respective product page.
What sizes are available?
Regular to oversized. Fit information can be found directly on the product.
How do I find my size?
Compare your measurements with the size chart or contact us – we’ll be happy to help.
Shipping & Delivery
How much are the shipping costs?
EN: €4.50 | AT: €6.50 | CH: 8 € | EU: from €7.45 | USA: €12.95
Free shipping from 100 €
How long does shipping take?
3–5 business days (DE/EU), 5–7 business days (International). No delivery on Sundays or public holidays.
How do I track my delivery?
Using the link in your shipping confirmation email.
Sustainable shipping?
Yes – plastic-free & environmentally friendly packaging.
All in one package?
Yes – if it's a single order , we ship all items together. This saves on delivery routes, reduces emissions, and you only pay shipping costs once.
What to do if the package is damaged?
Take photos and send them to Support@Teezie.de – we’ll take care of it.
Care instructions
- Max. 30 °C, inside out, similar colors
- No bleach or aggressive cleaners
- Do not dry clean
- Do not iron the print
- Air drying recommended
Returns & Exchanges
How do I give something back?
Please email us at Support@Teezie.de within 14 days of receipt with your order number and your return request. We will send you all the information you need to return the item.
Who pays for return shipping?
You as the buyer, except in the case of defects or errors on our part.
Direct exchange possible?
No. Please initiate a return and reorder.
Support
How do I contact you?
Simply send an email to Support@Teezie.de – we usually respond within 24 hours.
